Welcome to the support page
Dear tenants,
Our team has put in place this new tool now permitting you to share your worries in order to improve your experience while staying with us. Easier than before, you will simply need to follow those steps installed by our community.
However, please find below vital details in case you need some serious help.
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112 |
European emergency call |
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100 |
Fire brigades and ambulance |
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101 |
Federal police To call in case of extreme urgency. |
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0800 19 400 |
Sibelga - gas odors Emergency number for reporting gas odors in a home, building or street. |
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02 274 40 66 |
Sibelga - blackout - power failure - street lighting Emergency number for reporting a blackout (power failure), current fluctuations in a home or neighborhood, and problems with street lighting |
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+32273952 11 |
Vivaqua Central Watch (water) For the Brussels-Capital Region, Walloon Brabant and Flemish Brabant |
If the help you need is on a less serious level, we can provide you with some technical support. Please note that any unnecessary help will be billed at your own expenses.
Tourelle Realty will not intervene if any of the below concerns your situation:
-Plumber issues (e.g. blocked sinks, ...)
-Lighting and light bulbs (e.g. switching old bulbs, ...)
-Gardening (e.g. maintenance of your lawn, ...)
The above has to be taken-care of yourself since we have already checked and ensured that they work effectively upon your arrival.
If you believe your situation to be important, we will provide you with support at the earliest conveniences. We usually work on a weekly basis permitting us to send our external repair-team to your accommodation within the following Saturday. If the matter can technically not wait for the above timeframe, please specify with details the importance of it on our web-tool.
We will answer phone calls during our office hours (9 am - 6 pm) referring to any form of urgencies. In the other hand, we will not consider your complaint by phone if it is not urgent and immediately impacting your stay with us. Please use the website for this. We will always process your complaints as soon as we can from the moment you have introduced the complaints within our support web page.
Thank you for your comprehension and trust.
Best regards,
Tourelle Realty support team.